Returns & Refund Policy
Last updated: September 2026
At Emma & Rose London, we want you to be happy with your purchase. If for any reason you are not completely satisfied with the items you receive, you can request a return by following the process below.
Return period
You have 30 days from the date your order is delivered to request a return.
Return conditions
For an item to be eligible for return, it must meet the following conditions:
- The item must be in the same condition in which it was received, unworn and unwashed.
- It must be returned in its original packaging, with all labels and accessories included, where applicable.
- We reserve the right to refuse returns of items that do not meet these conditions.
How to request a return
To start a return, please contact us at:
Once we have received your request, we will provide you with the return address and the instructions you need to send the parcel.
Return costs
The cost of return postage is the responsibility of the customer, unless the item received is incorrect or faulty, or there has been an error on our part.
We recommend using a tracked delivery service, as Emma & Rose London is not responsible for return parcels lost in transit.
Refunds
Once we have received and inspected your return, we will let you know by email whether your refund has been approved or declined.
If the return is approved, the refund will be processed using the same payment method used for the original purchase. The amount will be refunded within a maximum of 10 working days, depending also on the processing times of your bank or payment provider.
Restocking fees
Emma & Rose London does not charge restocking fees on returns.
Emma & Rose London
Company name: NRK Business
Address: Wayesteinsingel 169, 2151KV Nieuw Vennep, The Netherlands
Company number: 42104081
Email: info@emmaroselondon.com
Phone number: +31 6 86149030