Terms & Conditions
Last updated: September 2026
SECTION 1 - GENERAL INFORMATION
This website is operated by Emma & Rose London. Throughout the Site, the terms "we", "us" and "our" refer to Emma & Rose London.
Emma & Rose London offers this website, including all information, tools, products and services available on it, to you, the user, conditional on your acceptance of all the terms, conditions, policies and notices set out here.
By visiting our Site or making a purchase, you agree to be bound by these Terms & Conditions, as well as by the additional policies referred to on this page or available through links, including our Privacy Policy, Shipping Policy and Returns & Refunds Policy.
If you do not agree with these Terms & Conditions, you should not use this Site or make purchases through it.
SECTION 2 - ONLINE STORE TERMS
By accepting these Terms & Conditions, you confirm that you are at least 18 years old or that you have the legal capacity required to make online purchases under applicable law.
You may not use our products, services or Site for any illegal, fraudulent or unauthorised purpose. Nor may you, in using the Site, breach any applicable laws or regulations, including but not limited to those on intellectual property, consumer protection, privacy or e-commerce.
A breach of any of these Terms may result in the suspension or termination of your access to our services.
SECTION 3 - GENERAL CONDITIONS
We reserve the right to refuse an order or limit access to our services where there are reasonable grounds to do so, for example suspected fraud, misuse of the Site, incorrect information or a breach of these Terms.
You understand that certain information transmitted through the Site, excluding payment information, may be transferred across different networks and adapted to the technical requirements of connections or devices.
Payment information is always transmitted using secure, encrypted systems.
SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do everything we can to ensure that the information published on the Site is correct, complete and up to date. However, there may be occasions when certain information contains errors, is incomplete or is not fully up to date.
The content of the Site is provided for general information purposes. Before making important decisions based on information on the Site, we recommend carefully checking the product details and the applicable conditions and, if in doubt, contacting our customer service team.
SECTION 5 - CHANGES TO THE SERVICE AND PRICES
The prices of our products may change without notice.
We reserve the right to modify, suspend or discontinue any part of the Site, or any product, promotion or service, at any time, always respecting the rights acquired by customers on orders already confirmed and in accordance with applicable law.
We will not be liable to you or to any third party for price changes, modifications, suspensions or interruptions of the Site, except where the law provides otherwise.
SECTION 6 - PRODUCTS OR SERVICES
Some products may be available exclusively online through the Site. These products may have limited quantities and are subject to our Returns & Refunds Policy.
We have done everything we can to display the colours, images, sizes and features of our products as accurately as possible. However, we cannot guarantee that the colours shown on your screen will be completely accurate, as this may vary depending on the device used.
We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction where there are legal, logistical, commercial or security reasons for doing so.
We also reserve the right to limit quantities, cancel suspicious orders or refuse purchases that appear to be made for fraudulent purposes, unauthorised resale or misuse of promotions.
SECTION 7 - BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate information for all purchases made in our store.
This includes, among other things, your name, billing address, delivery address, email address, phone number and the details needed to process payment and delivery.
We reserve the right to refuse, modify or cancel an order if the information provided is incorrect, incomplete or fraudulent, or if we cannot verify the details needed to process it.
If we modify or cancel an order, we will try to inform you using the email address, billing address or phone number provided when the purchase was made.
SECTION 8 - THIRD-PARTY LINKS
Certain content, tools, products or services available through our Site may include third-party materials or links.
Third-party links may direct you to websites that are not affiliated with Emma & Rose London. We are not responsible for the content, accuracy, policies, practices or operation of those external websites.
You access third-party pages at your own risk. We recommend carefully reviewing their terms and policies before using their services or providing personal data.
SECTION 9 - COMMENTS, REVIEWS AND USER SUBMISSIONS
If you send us comments, reviews, suggestions, ideas, proposals, images, testimonials or other content, you agree that we may use, edit, publish, translate or share them for commercial purposes, to improve our service or for communication purposes, always in accordance with applicable law.
You are under no obligation to send us this type of content. If you do, you confirm that you have the right to share it and that it does not infringe the rights of third parties, including intellectual property, privacy or image rights.
We reserve the right to remove content that we consider offensive, illegal, misleading, abusive, discriminatory or contrary to these Terms.
SECTION 10 - PERSONAL DATA
The processing of your personal data through the Site is governed by our Privacy Policy.
We recommend that you read that policy to understand how we collect, use, protect and share your personal data, as well as the rights you can exercise under applicable data protection law.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, delivery costs, delivery times, availability or any other information.
We reserve the right to correct errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Site is incorrect, even after the order has been placed, always in accordance with applicable law.
If an error affects your order, we will try to inform you as soon as possible.
SECTION 12 - PROHIBITED USES
In addition to the other prohibitions set out in these Terms, you may not use the Site or its content:
- For any illegal or fraudulent purpose.
- To ask other people to take part in illegal acts.
- To breach any applicable local, national or international law or regulation.
- To infringe our intellectual property rights or the intellectual property rights of third parties.
- To harass, abuse, insult, harm, defame, discriminate against or intimidate other people.
- To provide false, misleading or fraudulent information.
- To upload or transmit viruses, malware or any harmful code.
- To collect or track the personal data of third parties without authorisation.
- To interfere with the security, operation or integrity of the Site.
We reserve the right to suspend or terminate access to the Site for any user who breaches these prohibitions.
SECTION 13 - WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee that use of the Site will always be uninterrupted, timely, secure or error-free. However, we work to keep the Site running safely and properly.
The products offered on the Site are described as accurately as possible. However, there may be small variations in colours, measurements, finishes or presentation due to differences in screens, production or photography.
Nothing in these Terms limits the rights you have as a consumer under applicable UK consumer law.
To the fullest extent permitted by law, Emma & Rose London will not be liable for indirect, incidental, special or consequential damages arising from the use of the Site or the products, except where such liability cannot legally be excluded.
SECTION 14 - INDEMNITY
You agree to indemnify and hold harmless Emma & Rose London, together with its managers, employees, collaborators, suppliers and business partners, against any claim, damage, loss, cost or reasonable expense arising from your breach of these Terms or your infringement of the rights of third parties.
This obligation applies only to the extent permitted by applicable law.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will be applied to the fullest extent permitted by law.
The unenforceable part will be treated as severed from these Terms, without affecting the validity and enforceability of the remaining provisions.
SECTION 16 - TERMINATION
These Terms remain in force for as long as you use the Site or make purchases in our store.
We may suspend or end your access to the Site if we reasonably consider that you have breached these Terms, misused the Site or engaged in fraudulent or illegal activity.
Obligations and liabilities incurred before termination will remain valid where applicable.
SECTION 17 - GOVERNING LAW
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
If you are acting as a consumer, you are entitled to the protection given to you by the mandatory consumer protection rules that apply in your place of residence.
SECTION 18 - CONTACT INFORMATION
If you have any questions about these Terms & Conditions, you can contact us at:
Emma & Rose London
Company name: NRK Business
Address: Wayesteinsingel 169, 2151KV Nieuw Vennep, The Netherlands
Company number: 42104081
Email: info@emmaroselondon.com
Phone number: +31 6 86149030